Goodson Support Forum > ER390M

Programming of ERC390M

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gte:
Many thanks Lindsay,

The programming was done using the PC programme & interface.  I have checked the PLU's and they are all identical in that they are set to a preset price.
Is there a prerequisite on the 390M before setting the keys up - all the ones on the right hand side work perfectly.

Shayne

Lindsay McPhee:
Hi Shayne,

As you know the Sequence Error is the generic "You did something I wasn't expecting" error - and of course what the register expects changes when the programming is altered. 

I would carefully examine the PLU Status programming on the PLUs generating the error,  looking particularly at "Preset", "Preset Override" and the "Disabled" settings closely.

On the ECR Keyboard, you can scan the PLU settings by using the following sequence:
Turn the mode lock to PGM mode (requires a key with "P" or "C" embossed on it)
Enter 15 SBTL
[First PLU with error]
[Last PLU with  error]
CASH

Is your customer just pressing the PLU button?  Maybe it is not Preset or it is disabled.
Is your customer entering a price before the item? Maybe Preset Override is not allowed.

I hope this helps.  Let me know how you go.

gte:
I have a football club who has been using a ECR390M for about 2 years.  Last week they decided to add Merchandise & Membership PLUs to the programming.  While all the keys on the left hand side work perfectly (for drinks, nibbles etc) the newly programmed keys on the right half dont.  An out of Sequence error comes up, even though the programming appears the same.
Any help appreciated

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